
Industry
Life Sciences
Challenge
Fragmented randomization and supply systems hindered centralized control and operational efficiency
Results
Enhanced real-time visibility, streamlined study operations, and improved data-driven decision-making
Key Products
CTMS, eTMF, EDC, Investigator, Patient, CRO Portal

About your Customer
Based in the UAE, the customer is part of a regional healthcare and research conglomerate driving innovation across the Middle East. This CRO serves a broad therapeutic landscape and collaborates extensively with regional health authorities and global sponsors. With a growing network of sites and a vision for clinical research excellence, the CRO needed to modernize its technology stack to support increasingly complex protocols and multi-site trial execution.
Focused on building a scalable digital ecosystem, the organization had a strategic imperative to standardize and streamline its clinical trial processes. Operating in a region governed by regulatory bodies such as the UAE Ministry of Health and Prevention (MOHAP), they sought solutions that ensured compliance, data integrity, and operational agility.
The Challenge
- Need for centralization: Lacked a unified system for managing randomization and trial supply processes across studies
- Protocol-specific demands: Required flexible randomization methods, including block and stratified models
- Integration complexity: Needed real-time connectivity between EDC and RTSM for seamless data flow
- Inventory oversight: Inadequate visibility into kit levels, leading to inefficiencies in supply chain management
- Operational delays: Manual processes and data silos were slowing trial execution and decision-making
The Solution
- Real-time subject randomization: Integrated Cloudbyz RTSM with Cloudbyz EDC to enable immediate, protocol-compliant randomization and data sync
- Advanced randomization logic: Supported complex randomization strategies including block, stratified block, and adaptive models
- Supply chain optimization: Configured threshold-based notifications for investigational product (IP) resupply and centralized tracking of kit inventory
- Seamless data export: Enabled trial teams to extract randomization and supply chain data in standardized formats (CSV, PDF)
- Integrated ecosystem: Leveraged Cloudbyz CTMS for holistic trial oversight, combining operational, data, and supply visibility
- Single source of truth: Unified data flows eliminated redundancy and fostered better coordination across trial functions
The Results
- Unified trial supply system: Consolidated all current and future trials under one robust RTSM platform
- Operational acceleration: Reduced trial start-up times by synchronizing supply readiness with enrollment rates
- Real-time visibility: Enabled on-demand access to subject status, supply consumption, and resupply projections
- Improved compliance and decision-making: Gave clinical teams reliable, up-to-date information to guide operational planning
- Scalability for growth: Positioned the organization to handle a broader portfolio of trials with consistent quality and speed